Contact information

Contact Us

We're here to help. Whether you have a question about an order, a product, shipping or returns, get in touch and we'll get back to you as quickly as possible.

Customer support

Email: support@retroreal.co.uk Phone: +49 30 89722051

Business hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT) We are closed on weekends and German public holidays. Messages received outside business hours are answered on the next business day.

Response time: We aim to reply to all emails within 1 business day.

Our address

Retro Real Helgolandstraße 25 14199 Berlin Germany

Please note this is our business address, not a retail shop. Returns should not be sent here without contacting us first — see our Return & Refund Policy for instructions.

Help with your order

To help us assist you faster, please include the following in your message:

  • Your order number (found in your confirmation email)
  • The email address used to place the order
  • A short description of your question, plus photos if the item is damaged or incorrect