Shipping policy
Shipping Policy
Shipping Policy
Thank you for shopping with Retro Real. This page explains where we ship, how much it costs, and how long delivery takes.
Where we ship
We currently ship to all European Union member states and the United Kingdom. We do not ship to countries outside these regions at this time.
Processing time
Orders are processed within 1–2 business days (Monday to Friday, excluding German public holidays). Orders placed after 2:00 PM (GMT) or on weekends are processed the next business day. You will receive a confirmation email once your order has been dispatched.
Delivery times and costs
We offer two shipping options on every order, with no minimum order value:
| Destination | Standard shipping | Express shipping |
|---|---|---|
| Germany | Free — 2–4 business days | €15.99 — 1–2 business days |
| European Union | Free — 4–8 business days | €15.99 — 2–4 business days |
| United Kingdom | Free — 5–10 business days | €15.99 — 3–5 business days |
You can choose your preferred option at checkout. Delivery times are estimates and start from the day of dispatch, not the day of order. During peak periods (e.g. November–December) delivery may take slightly longer.
Carriers and tracking
We ship with [DHL / DPD / other carrier]. Every order includes a tracking number, which is sent to your email address once the parcel has been dispatched.
Customs, duties and taxes (United Kingdom)
Orders shipped to the United Kingdom may be subject to import VAT and customs duties. These charges are set by UK authorities and are the responsibility of the customer unless stated otherwise at checkout. Retro Real has no control over these charges and cannot predict their amount.
Orders shipped within the European Union are not subject to additional customs charges.
Incorrect address
Please check your shipping address carefully before completing your order. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery. Additional shipping charges may apply.
Lost or damaged parcels
If your order has not arrived within 14 days of the estimated delivery date, or arrives damaged, please contact us at support@retroreal.co.uk with your order number. We will investigate with the carrier and arrange a replacement or refund.
Contact
Retro Real Helgolandstraße 25, 14199 Berlin, Germany Email: support@retroreal.co.uk Phone: +49 30 89722051 Business hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)