Napoleon Prestige 500 RSIB - Grey
Napoleon Prestige 500 RSIB - Grey
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The Grey Napoleon Prestige® 500 Propane Gas Grill with Infrared Side and Rear Burners is the total grilling package; with a stunning porcelain enamel grey hood and stainless steel construction, this cart model has the capabilities of a full outdoor kitchen. With four main burners, an infrared rear and side burner, this grill can cook meals using eight unique cooking styles. Grill for a crowd with a capacity for up to thirty hamburgers, and up to eight more on the side burner. You'll know it's a Napoleon with the Iconic WAVE™ cooking grids for those distinctive sear marks. Not just durable on the outside; under the lid, is the same quality stainless steel used for the tube burners, dual-level sear plates and cooking grids. Seven stainless steel sear plates provide extra surface area for any drippings from your food to vaporize, avoiding flare-ups. Never leave your barbecue on again as all the Prestige® series grills come with the SafetyGlow feature where the control knobs glow red when the burner is on. Enjoy evenly cooked restuarant style meals with the rear infrared burner and rotisserie.
INSTALLATION NOTE
INSTALLATION NOTE
Our lighting products are designed for easy and reliable installation. Depending on the model, your item will either be hardwired directly into your mains electricity or simply plug into a standard wall socket.
If your product is hardwired (please refer to “Power Supply” above), we recommend installation by a qualified electrician to ensure safety and optimal performance.
For plug-in models, no special installation is required—just connect to a standard outlet and enjoy.
Detailed installation instructions are included in the manual provided with your product.
QUALITY GUARANTEE
QUALITY GUARANTEE
At Elm & Harlow, quality is at the core of everything we do.
Each piece is carefully selected and undergoes strict quality control to ensure it meets our high standards and your expectations.
SHIPPING & DELIVERY
SHIPPING & DELIVERY
We deliver across the United Kingdom using trusted partners.
Orders are processed within 1–2 business days (Mon–Fri).
Delivery typically takes 4–6 business days, for a total delivery time of 5–8 business days.
Free shipping is available across the UK.
Once dispatched, you’ll receive a tracking number. Please allow 1–2 business days for tracking updates.
RETURNS
RETURNS
Changed your mind? Not completely satisfied? No problem.
You can return your item within 30 days of receiving your order.
Our returns process is simple, fast, and hassle-free.

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FREQUENTLY ASKED QUESTIONS
We’re here to help and answer any questions you may have.
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How long does delivery take?
Orders are processed within 1–2 business days and delivered within 4–6 business days after that — so you can expect your order within 5–8 business days in total. Free shipping on all UK orders.
What's your return policy?
You have 30 days from delivery to return an item, as long as it's unused and in its original packaging. Return shipping is covered by the customer, except for faulty items or errors on our end — those are on us.
Will I be charged any customs or import fees?
No, there are no additional customs fees or hidden charges for UK deliveries. The price you pay at checkout is final.
Are your hardwired lights safe to install myself?
For hardwired products, we recommend installation by a qualified electrician. Plug-in products require no special installation and are ready to use straight away.
What if my item arrives damaged or faulty?
Contact us immediately at support@retroreal.co.uk with photos, and we'll arrange a replacement or full refund at no extra cost to you.